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Exchange and Returns

You can always exchange or return your ordered items.

Do you have questions about the possibility of exchanging or returning your product? Please contact our customer service.

You can create the return via the link below;

RETURNS

We will exchange the item (if available) or refund the purchase amount within 14 working days, depending on your wish.

However, some conditions apply:

- Return within 14 days of receipt.

- The product must not be used or damaged; and show no signs of use.

- You return the item at your own expense.

- The return amount will be refunded within 14 working days to the bank account specified by you.

- The costs for return shipments are for your own account unless the product is defective or damaged through no fault of your own.

Return address
You can return the package to:

Kartingshop.nl

Koningsspil 6

4661 TW Halsteren

Nederland

Kartingshop.nl is not liable for lost shipments or damage during return transport. Therefore, always ensure good packaging.

If, after contacting our Customer Service, it appears that you can return the package, then frank it sufficiently.

My order arrived damaged. What should I do now?
If you can already see damage on the outside of the package, do not accept the product and ask the delivery person to report this immediately.

If you have already accepted the package and later find out that the packaging is damaged, check whether there is damage to one of the products. If this is the case, please contact our Customer Service as soon as possible after discovery via the contact page. We will then let you know as soon as possible whether we can replace the product or whether it needs to be solved in another way.

If you want to return the product, we will send a return form by e-mail. You can add this return form to the return package, so that we know that the item comes from you and that we have all relevant information about the return.

After opening the package I discovered a damage to my products!
If you have discovered a damage to the product, please contact our customer service as soon as possible via the contact page or email. We will then let you know as soon as possible whether we can replace the product or whether it can be solved in another way.