General Conditions Stichting Webshop Keurmerk

These general terms and conditions will be used by all members of the Stichting Webshop keurmerk (hereafter Webshop keurmerk) with the exception of financial services as referred to in the financial supervision Act and to the extent that these services under the supervision of the Authority

Financial Markets.

CONTENT

ARTICLE 1-Definitions 1

ARTICLE 2-Identity of the entrepreneur 2

ARTICLE 3-Applicability 2

ARTICLE 4-the offer 3

ARTICLE 5-The agreement 4

ARTICLE 6-right of withdrawal 4

ARTICLE 7-Costs in case of revocation 5

ARTICLE 8-Exclusion 5 right of withdrawal

ARTICLE 9-The price 5

ARTICLE 10-Conformity and guarantee 6

ARTICLE 11-Delivery and implementation 6

ARTICLE 12-Duration transactions 7

ARTICLE 13-Payment 7

ARTICLE 14-Complaints Scheme 7

ARTICLE 15-Disputes 8

ARTICLE 16-additional or different provisions 8

ARTICLE 17-Modification of the terms and conditions ' Webshop keurmerk ' 8

ARTICLE 1 – Definitions

In these conditions the following definitions shall apply:

Entrepreneur: the natural or legal personthat is connected to the Stichting Webshop keurmerk and products and/or services at a distance offers to consumers;

: Consumer the natural person who is not acting in the exercise of profession or business and a distance contract with the operator;

Distance contract: an agreement whereby in the framework of a system organized by the entrepreneur for distance selling of products and/or services,

up to and including the conclusion of the agreement makes exclusive use of one or

more means of distance communication;

Technique for distance communication: means that can be used to close

of an agreement, without that consumer and entrepreneur in the same room simultaneously are met;

Cooling-off period: the period within which the consumer can make use of his right of withdrawal;

Right of withdrawal: the possibility for consumers to within the cooling-off period to abandon of the distance contract;

Day: calendar day;

Duration transaction: a distance contract relating to a range of products and/or services, whose supply and/or purchase obligation is spread in the time;

Sustainable data bearer: any means that enables the consumer or entrepreneur information provided to him personally is targeted, store in a way thatfuture consultation and unaltered reproduction of the information stored.

ARTICLE 2-Identity of the entrepreneur

[Name entrepreneur] (registered name, possibly supplemented by trade name);

[Street Address];

[Visit address, if it differs from the location address];

[Phone number] and time (s) to which the entrepreneur to reach by telephone is:

E-mail address:

KvK-number:

VAT identification number:

If the activity of the operator is subject to a relevant authorisation scheme: the

information about the supervisory authority;

If the entrepreneur a regulated profession:

− the professional association or organization to which he is connected;

− the professional title, the place in the EU or the European economic area where this is

granted;

− a reference to the applicable professional rules in Netherlands and

directions where and how this professional rules are accessible.

ARTICLE 3 – Applicability

1. these general terms and conditions apply to all offers of the entrepreneur and

on each remote agreement negotiated between entrepreneur and consumer.

2. Before the agreementon distance is closed, the text of this

General conditions made available to the consumer. If this

is not reasonably possible, will before the distance contract is concluded,

be indicated that the General conditions for the entrepreneur in seeing and

at the request of the consumer as quickly as possible be sent free of charge.

3. If the distance contract is concluded electronically, by way of derogation from

the previous paragraph and before the distance contract is concluded, the text of this

General terms and conditions electronically available to the consumer

be made in such a way that by the consumer on a simple

way can be stored on a durable data carrier. If this

is not reasonably possible, will before the distance contract is concluded,

be indicated where the General conditions can electronically

be heard and that they at the request of the consumer by electronic

road or otherwise will be sent free of charge.

4. in the event that in addition to these general conditions also specific product-or

services conditions apply, is the second and third paragraph of

analogy and the consumer can in case of conflicting

General terms and conditions, rely on the applicableprovision for him

most favourable.

ARTICLE 4-the offer

1. If an offer has a limited validity or under conditions,

This is expressly stated in the offer.

2. The offer includes a complete and accurate description of the offered

products and/or services. The description is sufficiently detailed to be a good

assessment of the offer by the consumer as possible. If the entrepreneur

uses of these images are a truthful view of the

offered products and/or services. Obvious mistakes or errors in the offer

bind the entrepreneur not.

3. each offer contains such information, that is clear to consumers what the

rights and obligations, which are connected to the acceptance of the offer.

This concerns in particular:

− the price including taxes;

− any costs of delivery;

− the way in which the agreement will come and what acts

are required;

− whether or not to apply the right of withdrawal;

− the method of payment, delivery or implementation of the agreement;

− the deadline for acceptance of the offer, or the deadline for the unconditional

do the price remains valid;

− the height of the tariff for distance communication if the cost of the

use of the means of distance communication are calculated on a

other than at the basic rate;

− If the agreement after the creation is archived, how

This is to consult for the consumer;

− the way for the conclusion of the agreement of the consumer by

not him sought after acts on the height can get, as well as the manner

which he can recover before the agreement is reached;

− any languages in which, in addition to the Dutch, the contract may be

closed;

− the codes of conduct which the entrepreneur has subject and the way

on which the consumer can consult these codes electronically;

and

− the minimum duration of the distance contract in the case of an agreement

which aims at continuous or periodic delivery of products or services.

ARTICLE 5-The agreement

1. the agreement, subject to the provisions of paragraph 4, to stand at the

time of acceptance by the consumer of the provision and meet the

conditions laid down in this.

2. Ifthe consumer has accepted the offer electronically, confirms the

entrepreneur without delay inform by electronic means receipt of the acceptance of

the offer. As long as the receipt of such acceptance is not confirmed, the

consumer rescind the contract.

3. If the agreement electronically, the entrepreneur shall take appropriate

technical and organisational measures to protect the electronic

transfer of data and he provides for a safe Web environment. If the consumer

can pay electronically, the entrepreneur will appropriate security measures in

take eight.

4. The entrepreneur can – within legal frameworks – or notify the

consumer to fulfil his payment obligations, and of all those facts and

factors that are important for responsible conclusion of the agreement on

distance. If the entrepreneur on the basis of this research has good grounds to the

agreement not to go, he is entitled motivated an order or request

refuse or to implement special conditions.

5. The entrepreneur will be at the product or service to the consumer the following information,

in writing or in such a way that by the consumer in an accessible

way can be stored on a durable data carrier, indicating:

a. the visiting address of the location of the entrepreneur where the consumer with

may address any complaints;

b. the conditions under which and the manner in which the consumer of the

right of withdrawal can use, or a prominent notice on the

are excluded from the right of withdrawal;

c. the information about existing service after purchase and guarantees;

d. paragraph 3 in article 4 of these terms and conditions included data, unless the

entrepreneur has provided this information is already to the consumer before the implementation

der agreement;

e. the requirements for termination of the agreement if the agreement duration

has more than one year or indefinite duration.

6. If the entrepreneur has committed itself to delivering a range of products or

services is the provision in the previous paragraph shall apply only to the first delivery.

ARTICLE 6 – right of withdrawal

In the case of delivery of products:

1. the purchase of consumer products has the possibility of the agreement

without giving any reasons to dissolve during at least fourteen days. This

run on the day after receipt of the product by or on behalf of the consumer.

2. during this period, consumers will carefully deal with the product and the

packaging. He will use the product only to the extent extract or as far as

that is necessary in order to assess whether he wishes to preserve the product. If he

his right of withdrawal, he will the product with all delivered

accessories and – if reasonably possible-in the original condition and packaging

return to the entrepreneur, in accordance with the provided by the entrepreneur and reasonable

clear instructions.

In the case of delivery of services:

3. in case of delivery of services has the consumer the possibility the agreement without

Declaration of reasons to dissolve during at least fourteen days, beginning on the

day of the conclusion of the agreement.

4. to make use of his right of withdrawal, the consumer will focus to the

by the entrepreneur in the offer and/or relevant latest at the time of delivery provided

reasonable and clear instructions.

ARTICLE 7-Costs in case of revocation

1. If the consumer makes use of his right of withdrawal, not exceeding the

cost of return to his account.

2. If the consumer has paid an amount, the entrepreneur will this amount as soon as

possible, but no later than within 30 days after the revocation, return or refund.

ARTICLE 8-Exclusion right of withdrawal

1. If the consumer does not have a right of withdrawal, this can be excluded by the entrepreneur only presented clearly in the offer, at least this entrepreneur in time for the conclusion of the agreement, has mentioned.

2. exclusion of the right of withdrawal is possible only for products:

a. that is established by the operator in accordance with specifications of the

consumers;

b. that are clearly personal in nature;

c. which by their nature cannot be returned;

d. that are liable to deteriorate or expire rapidly;

e. the price of which is dependent on fluctuations in the financial market outside the

entrepreneur has no influence;

f. for loose newspapers and magazines;

g. for audio-and video-recordings and computer software which the consumer

seal has broken.

3. exclusion of the right of withdrawal is only possible for services:

a. concerning accommodation, transport, catering or leisure to do it

a certain date or during a certain period;

b. whose delivery with express consent of the consumer is started

before the cooling-off period has expired;

c. on bets and lotteries.

ARTICLE9-The price

1. during the period of validity indicated in the offer, the prices of the

offered products and/or services are not increased, subject to price changes

result of changes in VAT rates.

2. by way of derogation from the previous paragraph, the entrepreneur whose products or services

prices are bound to fluctuations in the financial market and where the

entrepreneur has no influence on, with variable prices offer. This bondage

to fluctuations and the fact that any prices are guide prices

in the offer.

3. price increases within 3 months after the conclusion of the agreement are

only allowed if they are the result of statutory regulations or provisions.

4. price increases from 3 months after the conclusion of the agreement are

only allowed if the entrepreneur has stipulated this and:

a. These are the result of statutory regulations or provisions; or

b. the agreement on the consumer has the power to say against the day

which the price increase takes effect.

5. the supply of products or services mentioned prices include VAT.

ARTICLE 10-Conformity and guarantee

1. The operator guarantees that the productsand/or services meet the

Agreement, the specifications listed in the offer, to the reasonable requirements of

soundness and/or usability and on the date of the establishment of the

agreement existing legal provisions and/or Government regulations.

2. A manufacturer or importer by the entrepreneur, as a guarantee scheme offered does

without prejudice to the rights and claims that the consumer in respect of a failure

in the fulfilment of the obligations of the entrepreneur to the entrepreneur can

do apply on the basis of the law and/or the distance contract.

ARTICLE 11-Delivery and implementation

1. The entrepreneur will take the greatest possible care in eight in

and in the implementation of orders of products and the

assessing applications to granting of services.

2. the place of delivery is the address that the consumer has known to the company

created.

3. With regard to which in article 4 of these terms and conditions

mentioned, the company will accepted orders promptly but not later than

run within 30 days unless a longer delivery period is agreed. If the

delivery is delayed, or if an order is not or only

partially can be successful, the consumer not later than one month

After he has placed the order message. In that case, the consumer has the right

to dissolve the agreement without costs and the right to any compensation.

4. In case of dissolution in accordance with the previous paragraph will the entrepreneur the amount that the

consumer has paid as soon as possible but no later than within 30 days after

dissolution, repay.

5. If delivery of a product ordered proves impossible, the entrepreneur

endeavour to make available a replacement article. At the latest at the

delivery will be reported in a clear and comprehensible way that a replacement

article is delivered. When replacement items can not be the right of withdrawal

excluded. The costs of return are borne by the entrepreneur.

6. the risk of damage and/or loss of products rests until the time of

delivery to the consumer at the entrepreneur, unless otherwise expressly

agreed.

ARTICLE 12 – Duration transactions

1. the consumer may require an agreement that is entered into for an indefinite period of time to all

terminate times agreed termination rules and a

notice ofa maximum of one month.

2. has entered into an agreement that for some time has a maturity of up to

two years. If has corresponded that the consumer's silence at the

distance contract will be extended, the agreement will be continued

If a contract for an indefinite period and will notice after continuation of

the agreement up to one month.

ARTICLE 13 – Payment

1. insofar as the submit not later agreed by the consumer payment

amounts to be paid within fourteen days after delivery of the goods or in case

of an agreement to the provision of a service, within 14 days after issuance of the

This agreement on modest.

2. in the sale of products to consumers in general conditions may never

a prepayment of more than 50% are stipulated. When prepayment is

agreed, the consumer may assert no rights on the implementation of

the relevant order or service (s), before the stipulated for payment has

place.

3. The consumer has the duty to inaccuracies in payment information listed or provided

to report forthwith to the entrepreneur.

4. In case of default of the consumerhas the operator subject to legal

restrictions, the right to advance to the consumer expressed reasonable cost

to charge.

ARTICLE 14 – complaints

1. The entrepreneur shall have a sufficient publicized complaints procedure and deals with the complaint in accordance with this complaints procedure.

2. complaints about the implementation of the agreement within a reasonable time, fully and clearly defined must be submitted to the entrepreneur, after the consumer has the defects found.

3. complaints to the entrepreneur within a period of 14 days from the date of receipt Forum. If a complaint requires a predictable longer processing time, the entrepreneur within the period of 14 days replied with a message of receipt and an indication if the consumer can expect a more detailed reply.

4. A complaint about a product, service or the service of the entrepreneur may also be submitted through a complaint form on the website of the Foundation Webshop keurmerk www.keurmerk.info. The complaint is then both to the entrepreneur as the Stichting Webshop keurmerk.

5. If the complaint is not resolved by mutual agreement can be a dispute that arises

pronefor the settlement of disputes.

ARTICLE 15-Disputes

1. agreements between the entrepreneur and the consumer to which these General

conditions relate, is exclusively governed by Dutch law.

2. disputes between the consumer and the entrepreneur about the creation or implementation

of agreements relating to this entrepreneur to deliver or supplied

products and services, may, subject to the following certain, both by

the consumer if the entrepreneur Disputes be submitted to the Commission

Webshop keurmerk via info@keurmerk.info.

3. a dispute is taken by the Commission Disputes only in treatment, if

the first consumer complaint within a reasonable time to the entrepreneur has

submitted.

4. The Commission Disputes will not treat a dispute or the treatment,

If the entrepreneur moratorium of payment has been granted, the State of

bankruptcy is hit or its business activities has actually ended.

5. If in addition the Commission Disputes ' Webshop keurmerk ' a other recognised or

Foundation Disputes committees for Consumer Affairs (SGC) or the

Complaints Institute financial services (Kifid) connected disputes Commission

jurisdiction for disputesthat other disputes Commission are exclusively competent.

ARTICLE 16-additional or different provisions

Additional derogations from these general terms and conditions may not

the detriment of the consumer and must be in writing or in such a way as to

form by the consumer in an accessible way can be stored on

a durable data carrier.

ARTICLE 17-Modification of the terms and conditionsStichting Webshop Keurmerk

1. changes to these terms and conditions are in force only for after this manner on appropriate have been published, with the proviso, that applicable changes during the duration of an offer for the consumer the most favourable provision will prevail.

Address: Stichting Webshop keurmerk willemsparkweg 193, 1071 Amsterdam HA.

Last modified 28 april 2011